Frequently Asked Questions

ETUTOR is an online tutoring marketplace that connects students with expert tutors through live video classrooms, AI-powered coaching, and gamified learning.

Anyone aged 13 or older can sign up as a student. Users under 18 need parental or guardian consent. Tutors must complete our vetting process before teaching.

You can create a free account to browse tutors and book standard lessons. Premium features like unlimited AI chat, study plans, and priority booking require a paid subscription.

We offer tutoring across dozens of subjects including languages, test prep (SAT, ACT, IELTS), STEM, professional skills, and more. Visit our Subjects page for the full list.

Find a tutor using our search filters, select an available time slot, and confirm through Stripe-secured checkout. You'll receive a confirmation email with a link to your LiveKit classroom.

Lessons take place in LiveKit video rooms with screen sharing, a collaborative whiteboard, real-time chat, and optional recording. Sessions are typically 30 or 60 minutes.

Absolutely. You can book different tutors for different subjects or try several tutors until you find the right fit.

Sessions can be recorded with both the student's and tutor's consent. Recordings are available in your dashboard for review after the lesson.

The AI tutor is a conversational assistant powered by Google Gemini that helps you practice topics, take quizzes, and get explanations between live sessions.

Based on your goals, subjects, and progress data, the AI generates personalized study plans that adapt as you complete lessons and practice sessions.

Free accounts get 5 AI messages per day. Basic and Premium subscribers get unlimited AI chat, quizzes, and study plan generation.

We accept all major credit and debit cards, Apple Pay, and Google Pay through our secure Stripe integration.

New students are eligible for a full refund within 7 days of their first purchase. Individual lessons can be cancelled for a full refund at least 24 hours before the scheduled time.

Subscriptions are billed monthly. You can upgrade, downgrade, or cancel at any time. Your plan remains active until the end of the current billing period.

Tutors receive payouts through Stripe Connect. Earnings are deposited to their bank account on a weekly schedule after the platform commission is applied.

Click 'Forgot password' on the login page and enter your email. You'll receive a reset link within minutes.

Yes. Go to your account settings and select 'Delete account'. Your personal data will be removed within 30 days.

Email us at support@etutor.studybitests.com or visit our Contact page. We respond within 24 hours on business days.